Courses
Hotel Consulting is designed to develop and organize training courses for hotels based on the experience of professionals in tourism and hotel industry in Europe.
The company's philosophy and the everyday course development methodology is based on the knowledge that the high-quality training programs are one of the most important fundamental factors for ensuring the success of our customers being the only driving force to achieve the perfect functional and professional team.
Hotel Consulting's main activities:
- Business strategies and organization
- Human Resources Department, management, and administration
- Purchasing Department, cash register systems, and warehouses
- PR and marketing planning systems
- Budget management
- Development of intra-corporate high-quality training programs
- Personnel skills mapping
- Standards of hotel services, development and implementation control
- HQM quality Systems in Estonia
Our training projects are realized as a result of a thorough research of our professional team. The effectiveness of our courses is easily measured by using daily our quality software HQM.
- SALES AND MARKETING
The hotel’s Sales Department, work organization 16hours
Yield Management 16 hours
Pricing 8 hours
The hotel’s restaurant, Financial Management 8 hours
The hotel's Conference Centre, Financial Management 8 hours
Sales Techniques in the hotel 8 hours
Territorial marketing strategies for hotels 16 hours
Organisation and management of events in the hotel 8 hours
- ONLINE MARKETING
E-Marketing, Trends, and Developments 16 hours
Social Networking, WEB 2.0. 16 hours
E-commerce 8 hours
- COMPUTER SYSTEMS
Hotel software solutions 8 hours
- F & B
F&B Manager 32 hours
F&B Cost Management 8 hours
- RECEPTION
Front Office Manager 40 hours
Customer-oriented service 8 hours
- ROOM SERVICE
Housekeeping Manager, optimization of the performance 16 hours
- RESTAURANT
Management specifics 16 hours
Restaurant customer service, work techniques 16 hours
Cost-benefit analysis 16 hours
- FOR HOTELIERS AND HOTEL MANAGERS
The specifics of hotel management 16 hours
Risk Management 16 hours
Verifying technics 16 hours
Revenue Management 16 hours
Office work optimizing and Stock Management 16 hours
- HUMAN RECOURSES AND COMMUNICATION IN THE HOTEL’S
Personnel selection technics 8 hours
Personnel Administration, problem-solving, Turnover Management 40 hours
Successful communication with business partners 16 hours
Leadership, delegation, analysis 16 hours
Team building 16 hours
Effective Organisational Change Management 16 hours
Survey Management, Communication 16 hours
Effective communication within departments in the hotel’s 16 hours
Body language 8 hours
Successful negotiation 16 hours
Problem-solving 8 hours
Time management techniques 8 hours
- QUALITY MANAGEMENT IN THE HOTEL
Quality Management Systems for hotels 24 hours
Standardisation 24 hours
Customer Survey Administration 16 hours
