(+372) 56 710 906
eleonora.miitra@hotelconsulting.ee

Courses

Courses

Hotel Consulting is designed to develop and organize training courses for hotels based on the experience of professionals in tourism and hotel industry in Europe.

The company's philosophy and the everyday course development methodology is based on the knowledge that the high-quality training programs are one of the most important fundamental factors for ensuring the success of our customers being the only driving force to achieve the perfect functional and professional team.

 

Hotel Consulting's main activities:

  • Business strategies and organization
  • Human Resources Department, management, and administration
  • Purchasing Department, cash register systems, and warehouses
  • PR and marketing planning systems
  • Budget management
  • Development of intra-corporate high-quality training programs
  • Personnel skills mapping
  • Standards of hotel services, development and implementation control
  • HQM quality Systems in Estonia
Book for training / consultancy
Book for training / consultancy

Our training projects are realized as a result of a thorough research of our professional team. The effectiveness of our courses is easily measured by using daily our quality software HQM.

Our courses are in English. For more information please click here.
OUR TRAINING PROJECTS
  • SALES AND MARKETING

The hotel’s Sales Department, work organization 16hours

Yield Management 16  hours

Pricing 8 hours

The hotel’s restaurant, Financial Management 8 hours

The hotel's Conference Centre, Financial Management 8 hours

Sales Techniques in the hotel 8 hours

Territorial marketing strategies for hotels  16 hours

Organisation and management of events in the hotel 8 hours

  • ONLINE MARKETING

E-Marketing, Trends, and Developments 16 hours

Social Networking, WEB 2.0. 16 hours

E-commerce 8 hours

  • COMPUTER SYSTEMS

Hotel software solutions 8 hours

  • F & B

F&B Manager 32 hours

F&B Cost Management 8 hours

  • RECEPTION

Front Office Manager 40 hours

Customer-oriented service 8 hours

  • ROOM SERVICE

Housekeeping Manager, optimization of the performance 16 hours

  • RESTAURANT

Management specifics 16 hours

Restaurant customer service, work techniques 16 hours

Cost-benefit analysis 16 hours

  • FOR HOTELIERS AND HOTEL MANAGERS

The specifics of hotel management  16 hours

Risk Management 16 hours

Verifying technics 16 hours

Revenue Management 16 hours

Office work optimizing and Stock Management 16 hours

  • HUMAN RECOURSES AND COMMUNICATION IN THE HOTEL’S

Personnel selection technics 8 hours

Personnel Administration, problem-solving, Turnover Management 40 hours

Successful communication with business partners 16 hours

Leadership, delegation, analysis 16 hours

Team building 16 hours

Effective Organisational Change Management 16 hours

Survey Management, Communication 16 hours

Effective communication within departments in the hotel’s 16 hours

Body language 8 hours

Successful negotiation 16 hours

Problem-solving 8 hours

Time management techniques  8 hours

  • QUALITY MANAGEMENT IN THE HOTEL

Quality Management Systems for hotels 24 hours

Standardisation 24 hours

Customer Survey Administration 16 hours